Your water meter is typically in the basement, near the main water shut-off valve. If you're unsure where to look, check near the furnace, water heater, or in utility spaces.
Water meter upgrades usually take about 45 minutes, while water meter replacements can take an hour or more. Your installer will assess the scope of work required and inform you of the estimated time to complete the installation before beginning the work.
A water meter measures how much water you use at home. The transmitter works with it to send the collected usage data to a remote device, so your utility company can bill you based on accurate consumption.
In most cases, there is no charge for the meter or the installation. If there are fees, they will be managed through your municipality. You won't be asked for any payment by the installers. However, you are responsible for ensuring the meter area is accessible and that your plumbing is in good condition.
You will receive an Appointment Notice when it's time to schedule your installation. We encourage you to book your appointment as soon as possible after receiving the notice to avoid delays.
In some cases, notices are sent to both renters and landlords. An appointment is still required to change or upgrade the water meter equipment at your address.
Door tags are used to remind you to schedule your meter installation or to notify you of a missed appointment. Make sure to read it thoroughly to see what action is required on your part.
The installer will need a clear path to the meter and enough space to kneel and work comfortably with their tools.
If your meter is behind drywall, the installer will need to cut a 20cm x 120cm access hole to replace the meter. KUS technicians can make clean cuts, and you can cover the hole with an access panel afterward, which can be found at most hardware stores.
Before installation, the installer will assess the condition of your plumbing. If it’s found to be unsuitable for the work, you may need to upgrade your pipes before proceeding with the meter installation.
All KUS installers are certified and receive specific training to ensure installations meet local guidelines and standards.
Your water meter is connected to a transmitter, which is usually mounted on the exterior of your home. This allows the municipality to gather data remotely. In some cases, a new wire may need to be installed to connect the upgraded meter to the transmitter.
Yes, technicians will need to enter your home, usually your basement, to access the water meter. They'll also install or update the transmitter connection, which is often located outside the house.
Technicians will arrive in vehicles with KUS branding and wear official uniforms. You can verify their identity by calling KUS directly at 1-833-543-8807 if you have any doubts.
In some cases, an installer may knock on your door and offer to install the meter without a prior appointment, if allowed by the municipality. If you're not comfortable with this, you can schedule an appointment at your convenience. KUS installers will never ask for payment during these visits.